FAQ! NEED HELP ?
HOW TO PLACE AN ORDER?You can place an order through our online platform or by contacting our sales team directly. You can also use our App. Please provide the necessary details including product quantity, SKU, and any specific requirements. For first time customers, you can request quote through our website. Online orders are processed faster.
What payment methods do you accept?We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms. You can choose the most convenient option during the checkout process.
Can I track my order?Yes, we provide order tracking services. Once your order is processed and shipped, you will receive a tracking number and instructions on how to track the progress of your delivery.
How long does it typically take to deliver an order?The delivery time depends on various factors, including your location and the shipping method chosen. We aim to process and dispatch orders within a specified timeframe, and you can expect to receive your order within the estimated delivery window.
Can I download my invoice?Invoices are generated by our ERP system, the invoices on website are for confirmation only, You will receive your invoice immediately after order is placed through email or WhatsApp
How long does it typically take to deliver an order?We are doing our best to ensure fast delivery. The delivery time depends on various factors, including your location and the shipping method chosen. Usually Ex Stock items are delivered within 48 hours. Backorders may take up between 4 to 8 weeks depending on manufacturers schedules.
What do I do if there is an issue with my delivered order?If you encounter any problems with your delivered order, such as missing items or incorrect products, please contact our customer support team immediately. We will investigate the issue and work towards resolving it as quickly as possible.
Can I return a product for a refund or exchange?
Our return policy may vary depending on the product and specific circumstances. We generally accept returns for unopened and unused products within a specified timeframe. However, certain products may be subject to restocking fees or excluded from the return policy. Please review our return policy or contact our customer support team for more information.
How can I claim a coupon or discount?Please apply coupon before checkout or contact sales reps with voucher number
Do you provide technical support for the products you distribute??
Yes, we offer technical support for the products we distribute. If you require assistance with installation, troubleshooting, or general product inquiries, please reach out to our dedicated technical support team. They will provide guidance and help resolve any technical issues you may encounter.
What is the warranty policy for the products purchased from your distribution company?
We stand behind the quality of the products we distribute. Each product may have a different warranty period, which is determined by the manufacturer. Please refer to the specific product’s documentation or contact our customer support team for details regarding warranty coverage and claims.
How do I initiate a warranty claim?
If you believe that a product you purchased from us is defective and falls within the warranty period, please contact our customer support team. They will guide you through the warranty claim process, which may involve providing proof of purchase, product photos, or additional information as required.
How can I contact your customer support team for further assistance?
You can reach our customer support team through various channels, such as phone, email, or live chat. Visit our website or refer to your order confirmation for the specific contact details. Our support team is available during business hours and will be glad to assist you with any inquiries or concerns you may have.
Still Need Your Help? His us up below.
Mallon – If you’re getting in touch regarding an order, don’t forget
to include your order number